Responding to crisis : a rehetorical approach to crisis communication / edited by Dan P. Millar, Robert L. Heath.

Includes bibliographical references and index.

PART III: AFTER THE DANCE IS OVER: POSTCRISIS RESPONSE -- Ambiguity as an inherent factor in organizational crisis communication / Timothy L. Sellnow / Robert R. Ulmer -- Image restoration discourse and crisis communication / William L. Benoit -- Exigencies, explanations, and executions: toward a dynamic theory of the crisis communication genre / Susan Schultz Huxman -- Downsizing or reduction-in-force: a crisis residual / Kathie Leeper -- Excellent crisis communication: beyond crisis plans / Francis J. Marra -- Issue management during sudden executive departures: sensemaking, enactment and communication / Kathryn T. Theus.

A model for crisis management / Jennifer L. Borda / Susan Mackey-Kallis -- Patterns of conflict preceding a crisis: a case study analysis / Martha Dunagin Saunders -- PART II: CRISIS RESPONSE: THE TIME TO SPEAK -- Metaphors of crisis / Frank E. Millar / Debra Baker Beck -- Telling a story: a narrative approach to communication during crisis / Robert L. Heath -- Informed organizational improvisation: a metaphor and method for understanding, anticipating, and performatively constructing the organizations precrisis environment / Miriam R. Finch / Linda S. Welker -- A symbolic approach to crisis management: Sears defense of its auto repair policies / Keith Michael Hearit / Jeffrey L. Courtright -- Telling the story of organizational change / Shirley Willihnganz ... [et al.] -- Managing organizational images: crisis response and legitimacy restoration / Joseph Eric Massey.

A rhetorical approach to crisis communication: management, communication processes, and strategic responses / Robert L. Heath / Dan P. Millar -- Exposing the errors: an examination of the nature of organizational crises / Dan P. Millar -- PART I: CRISIS PREPARATION: PLANNING FOR THE INEVITABLE -- Crisis management: toward a multidimensional model of public relations / Don W. Stacks -- Constructing response during uncertainty: organizing for crisis / Teresa L. Holder -- Reframing the organizational exigency: taking a new approach in crisis research / Curt Bechler -- Burkian counternature and the vigilant response: an anticipatory model of crisis management and technology / Bolanle A. Olaniran / David E. Williams -- Reasoned action in crisis communication: an attribution theory - based approach to crisis management / W. Timothy Coombs / Sherry J. Holladay.

This edited volume takes a rhetorical point of view on crisis communication, examining the sorts of statements that can be made prior to, during, and after a crisis. For students, scholars, and practitioners interested in crisis communication.