Campus crisis management : a comprehensive guide to planning, prevention, response, and recovery / Eugene L. Zdziarski II, Norbert W. Dunkel, J. Michael Rollo, and associates.

Formerly CIP.

Includes bibliographical references and index.

1. The impact of crisis / J. Michael Rollo and Eugene L. Zdziarski II -- 2. The crisis matrix / Eugene L. Zdziarski II, J. Michael Rollo and Norbert W. Dunkel -- 3. Crisis management teams / Grant P. Sherwood and David McKelfresh -- 4. Developing a crisis management plan / J. Michael Rollo and Eugene L. Zdziarski II -- 5. Crisis communication / Cynthia J. Lawson -- 6. Working with emergency personnel and outside agencies / Norbert W. Dunkel and Linda J. Stump -- 7. Psychological first aid in the aftermath of crisis / Wayne Griffin -- 8. Crisis training / Maureen E. Wilson -- 9. Environmental crises / Pat Whitely, Jacinta Felice and Kevin Bailey -- 10. Facility crises / Tom Brown, Craig Allen, Jim Conneely and Claire Good -- 11. Human crises / Brent G. Paterson, Lee E. Bird, Suzanne M. Burks, Cindy K. Washington, Tom Ellett and Anthony Daykin -- 12. Contemporary issues in campus crisis management / Beth Hellwig-Olson, Merna Jacobsen and Azfar Mian.