Avoid remaking the same mistakes again : a framework to analyse previous errors / Jose M. Sarriegi, Jose M. Torres and Ana Lauge

Managing complex systems is not an easy task. In particular, crises management involves a huge variety of difficulties that challenge even the most skilled managers. The analysis of previous real crises and disasters shows up that managers face analogous problems and tend to make similar mistakes. The troubles of these decision making processes include, for example, the absence of explicit management plans and goals, or the focus on intended consequences, ignoring unintended or non-desired ones. These problems have already been analysed in the literature by authors such as Dorner, Sterman or Wolstenholme. This research paper compiles some very relevant ideas about the reasons and rules that lead crises managers to understand the evolution of crises and presents them in a structured framework.

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