Knowledge management strategy and technology.

Includes bibliographical references and index

A practical framework for understanding KM -- Document imaging and management: taming the paper tiger -- Groupware: messaging and cooperation -- Developing effective knowledge with both qualitative and quantitative research -- Systems architecture: the preparation for KM -- Data warehousing: the storage and access of distributed information -- An integrated development model for KM -- The role of directories in KM -- The Internet as a mechanism to enhance content and extend access to corporate data resources -- A case study: the power of managing knowledge in a worldwide enterprise -- KM for competitive advantage: mining diverse sources for marketing intelligence -- Building knowledge communities with webs of connections