Digital disaster assistance : how and why selected information technology firms contributed to recovery immediately after the September 11, 2001 terrorist attacks / Sarah Michaels.

Material type: Text

TextSeries: Quick response report ; 141Publication details: Boulder, Colo. : University of Colorado, 2001Description: 12 leavesDDC classification:

363.348097471 21

Subject: The immediate aftermath of the September 11, 2001, terrorist attacks on the World Trade Center and the Pentagon highlighted the vital role of information technology in disaster response. The current state of information technology enables firms to deliver technical, communications-related disaster assistance without necessarily being in the vicinity of the impacted area. Firms in the informaion technology sector combined previous disaster experience, disaster response plans and post-event ingenuity to deliver previously contracted services, to provide new services, and to donate humanitarian aid. Businesses providing assistance directly to other businesses was a more prevalent practice according to interviewees than was working through intermediaries, such as business associations or groups formed after the disaster. The biggest challenge for firms offering post disaster technical assistance for the first time was making prospective users aware of the services being offered.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	363.348097471 DIG (Browse shelf(Opens below))	Available		900082869

Cover title

Includes references

Spiral bound

This material is based upon work supported by the National Science Foundation under Grant No. CMS-9632458

The immediate aftermath of the September 11, 2001, terrorist attacks on the World Trade Center and the Pentagon highlighted the vital role of information technology in disaster response. The current state of information technology enables firms to deliver technical, communications-related disaster assistance without necessarily being in the vicinity of the impacted area. Firms in the informaion technology sector combined previous disaster experience, disaster response plans and post-event ingenuity to deliver previously contracted services, to provide new services, and to donate humanitarian aid. Businesses providing assistance directly to other businesses was a more prevalent practice according to interviewees than was working through intermediaries, such as business associations or groups formed after the disaster. The biggest challenge for firms offering post disaster technical assistance for the first time was making prospective users aware of the services being offered.

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