Lessons from Oklahoma City : your employees ... their needs, their role in response and recovery / by Lloyd R. Smith, Jr.

Cover title

Spiral bound

Lesson 1. Mandatory training of all personnel -- Lesson 2. Employers need to be prepared to meet the needs of personnel -- Lesson 3. Personnel's skills and special training can make a difference -- Lesson 4. Cultivate a good corporate and law enforcement/public safety interface -- Lesson 5. Personnel accountability is a high priority -- Lesson 6. Emergency procedures should consider visitors and guests to the building -- Lesson 7. Pay issues must be resolved and communicated to the employees -- Lesson 8. Develop an equitable distribution of work