Critical communications : an operations guide for business / by Sam Mullen.

By:

Mullen, Samuel

Material type: Text

TextPublication details: Tulsa, Okla. : PennWell Publishing, c1996.Description: xvii, 163 p. : ill. ; 24 cmISBN:

0878144668 (hc)

DDC classification:

658.4/5 20

Contents:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	658.45 CRI (Browse shelf(Opens below))	Available		011178789

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Previous	658.45 COM Communicating across cultures /	658.45 COM Communicating during a crisis.	658.45 COR Corporate communication : a guide to theory and practice /	658.45 CRI Critical communications : an operations guide for business /	658.45 EUN Communicating for team building /	658.45 HAN Handbook of risk and crisis communication /	658.45 RES Responding to community disaster : learning to work in partnership with people.	Next

Includes bibliographical references (p. 155-157) and index.

Ch. 1. Introduction -- Ch. 2. Mission-Critical Communications in Use -- Ch. 3. The Transaction Set Model -- Ch. 4. Job Transaction Set Design -- Ch. 5. The Communications Environment -- Ch. 6. Communications and Decision Making -- Ch. 7. Using Electronic, PC-Based Systems -- Ch. 8. Systems in Use in Organizations -- Ch. 9. Communications and Contingency Planning -- Ch. 10. Using Visual Tools for Training and Operations -- Ch. 11. Overview of Expert Systems Used in the Mission-Critical Communications Environment -- Ch. 12. Epilogue: Critical Balance Maintained.

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