The complete idiot's guide to knowledge management / by Melissie Clemmons Rumizen.

Includes Index.

Bibliography: p. [299]-303.

Pt. 1. Exploring the oxymoron -- Ch. 1. What's in a name? -- Ch. 2. More models than a car show -- Ch. 3. What's a Chief Knowledge Officer? -- Ch. 4. Knowledge management success stories -- Pt. 2. Getting started -- Ch. 5. Developing a strategy -- Ch. 6. Start small -- Ch. 7. Building the infrastructure -- Ch. 8. Communities of practice - the killer application -- Ch. 9. Strategic choices for connecting people to people -- Ch. 10. More connection choices -- Pt. 3. Can't live with IT; can't live without IT -- Ch. 11. Why your CIO has gray hair -- Ch. 12. Nets, nets, nets -- Ch. 13. Between you and me with collaborative tools -- Ch. 14. Finding the information you need -- Pt. 4. The showstopper of culture -- Ch. 15. Culture is you, me, and everybody else -- Ch. 16. Working with organizational culture -- Ch. 17. Managing the change -- Ch. 18. Spreading the word far and wide -- Pt. 5. Keeping score -- Ch. 19. You get what you measure -- Ch. 20. Developing measures -- Ch. 21. A sampler of measurement approaches -- Ch. 22. Masuring intellectual capital -- Pt. 6. Settling in for the long haul -- Ch. 23. Where did we go wrong? -- Ch. 24. Moving tot he big time -- Ch. 25. Lagniappe: the thirteenth doughnut.