The knowing-doing gap : how smart companies turn knowledge into action / Jeffrey Pfeffer, Robert I. Sutton.

By:

Pfeffer, Jeffrey

Contributor(s):

Sutton, Robert I

Material type: Text

TextPublication details: Boston, Mass. : Harvard Business School Press, c2000.Description: xv,314p. ; 25cmISBN:

1578511240

Subject(s):

DDC classification:

658.4038 21

Contents:

1. Knowing "what" to do is not enough -- 2. When talk substitutes for action -- 3. When memory is a substitute for thinking -- 4. When fear prevents acting on knowledge -- 5. When measurement obstructs good judgement -- 6. When internal competition turns friends into enemies -- 7. Firms that surmount the knowing-doing gap -- 8. Turning knowledge into action.

Review: The authors put the case that many organisations are capable of managing their knowledge, but incapable of using it. This book examines how some have managed to use their knowledge, and how others have failed, and makes suggestions as to how organisations can begin using their knowledge.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	658.4038 PFE (Browse shelf(Opens below))	Available		900093238

Includes bibliographical references and index.

The authors put the case that many organisations are capable of managing their knowledge, but incapable of using it. This book examines how some have managed to use their knowledge, and how others have failed, and makes suggestions as to how organisations can begin using their knowledge.

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