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Managing public disputes : a practical guide for government, business, and citizens' groups / Susan L. Carpenter, W.J.D. Kennedy.

By: Material type: TextTextPublication details: San Francisco : Jossey-Bass, c2001.Edition: 2nd edDescription: xviii, 296 p. : ill. ; 23 cmISBN:
  • 0787957429
Contents:
Pt. 1. Public Controversies and Conflict Management -- 1. Understanding Public Disputes: The Spiral of Unmanaged Conflict -- 2. Dealing with Conflict Productively: Alternatives and Case Examples -- 3. Developing an Effective Program of Conflict Management: Ten Principles -- Pt. 2. A Step-By-Step Process for Managing Public Disputes -- 4. Analyzing the Conflict -- 5. Designing a Strategy and Setting Up the Conflict Management Program -- 6. Adopting Procedures, Educating Parties, and Developing Options -- 7. Reaching and Carrying Out Agreements -- Pt. 3. Ensuring the Success of Conflict Management -- 8. Guidelines for Making the Program Work -- 9. Paying Attention to Underlying Dynamics: Values, Trust, Power -- 10. Handling the Human Side of the Process -- 11. Removing Roadblocks.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Australian Emergency Management Library BOOK 658.4053 CAR (Browse shelf(Opens below)) Available 010337146

Includes bibliographical references (p. 279-283) and index.

Pt. 1. Public Controversies and Conflict Management -- 1. Understanding Public Disputes: The Spiral of Unmanaged Conflict -- 2. Dealing with Conflict Productively: Alternatives and Case Examples -- 3. Developing an Effective Program of Conflict Management: Ten Principles -- Pt. 2. A Step-By-Step Process for Managing Public Disputes -- 4. Analyzing the Conflict -- 5. Designing a Strategy and Setting Up the Conflict Management Program -- 6. Adopting Procedures, Educating Parties, and Developing Options -- 7. Reaching and Carrying Out Agreements -- Pt. 3. Ensuring the Success of Conflict Management -- 8. Guidelines for Making the Program Work -- 9. Paying Attention to Underlying Dynamics: Values, Trust, Power -- 10. Handling the Human Side of the Process -- 11. Removing Roadblocks.

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