Crisis management for managers and executives : business crises - the definitive handbook to reduction, readiness, response and recovery Robert Heath.
Material type:
TextPublication details: London : Financial Times Management,2 1998Description: xiii, 466 p. ill. 24 cmISBN: - 0273631683 (hc)
- 658.4056 21
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Books
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Australian Emergency Management Library | BOOK | 658.4056 CRI (Browse shelf(Opens below)) | Available | 900070294 |
Includes bibliographical references and index
1. Introduction. - - 2. Assessing and managing risk. - - 3.Assessing the impact of a crisis.- - 4. Reducing crises and crisis impact.- - 5. Warning ststems.- - 6.Communicarions. - - 7. Media management. 8 . Image management. 9. Management and crisis management. - - 10. Ways of undertaking crisis management. 11. Response and recovery plans. 12. Readiness - - 13.Response management. 14. Managing in a crisis situation. 15. Recovery management - - 16. The psychology of recovery. 17. Assessing and evaluating crisis management. - - 18. The fifth R.... developing resilience.
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