Jane's crisis communications handbook / Louie Fernandez, Martin Merzer.

By:

Fernandez, Louie

Contributor(s):

Material type: Text

TextPublication details: Alexander, VA : Jane's Information Group, c2003.Description: 229 p. : ill. ; 16 cmISBN:

0710625960

Subject(s):

DDC classification:

658.4056 22

Contents:

Subject: This book is designed to assist organizations and their employees to cooperate with the media and inform, calm and direct their stakeholders and public during any emergency.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	658.4046 FER (Browse shelf(Opens below))	Available		010334754

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Previous	658.4038 WEN Cultivating communities of practice : a guide to managing knowledge /	658.403ORG Organizational communications and decision making in crises.	658.404 KHA Management disasters and how to prevent them.	658.4046 FER Jane's crisis communications handbook /	658.4053 CAR Managing public disputes : a practical guide for government, business, and citizens' groups /	658.4056 ALG Your problem, our story : a management guide to handling emergencies and the media /	658.4056 BOM Bomb threat management and policy /	Next

Chap. 1. Strategic overview -- Chap. 2. Pre-incident media relations -- Chap. 3. Planning procedures -- Chap. 4. Response procedures checklist -- Chap. 5. Gathering and verifying information -- Chap. 6. Messages and strategy -- Chap. 7. Engaging key stakeholders -- Chap. 8. Working with the media -- Chap. 9. Post-incident management -- Chap. 10. Appendices.

This book is designed to assist organizations and their employees to cooperate with the media and inform, calm and direct their stakeholders and public during any emergency.

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