Knowledge management and networked environments : leveraging intellectual capital in virtual business communities / Alfred J. Beerli, Svenja Falk, Daniel Diemers, editors.

Includes bibliographical references and index.

Ch. 1. Why knowledge management strategies fail : facilitating conditions for successful knowledge management strategies -- Ch. 2. Customer knowledge management : how does my customer look and feel? -- Ch. 3. Managing customer knowledge in electronic commerce -- Ch. 4. Knowledge management : the source of innovation? -- Ch. 5. Making sense of the eConomy : entrepreneurial strategic thinking and acting as theory building and theory testing under ambiguity -- Ch. 6. Unleashing the power of networks for knowledge management : putting knowledge networks into action -- Ch. 7. Communities of strategic practice : how managers create and share intuition in strategic processes in turbulent environments -- Ch. 8. Virtual knowledge communities and the issue of information quality -- Ch. 9. Accenture's new operating model : meeting the needs of the knowledge worker -- The knowledge worker as the new problem solver : abilities, competencies, and needs.