Fire department strategic planning : creating future excellence / Mark Wallace.

Includes bibliographical references (p. [337]-343)

1 Introduction Part One / So You Already Have a Strategic Plan Part Two / A "How-to" Primer for Fire Department Strategic Planning - - 2. Revisiting Your Existing Strategic Plan Current Plan Assessment Strategy Review Strategic Issues Environmental Assessment - - 3. Speed Planning for the Time-Challenged Proactive Futurist Speed Planning Considerations Proactive Futuring Preliminary Work to the Planning Retreat Speed Planning Precautions - - 4. Strategic Planning and the Commission on Fire Accreditation International Developing a Long-Term Operational Plan, Master Plan, and a Strategic Plan Elements of Operational Planning Elements of Strategic Planning Master Planning How to Use the Self-Assessment Process to Develop a Strategic Plan Pitfalls in Strategic Planning Self-Assessment Criteria Related to Strategic Planning. - - 5. Planning to Plan Strategically Educating the Planning Team Commitment to the Planning Process The Department's Fiscal Year and the Planning How Much Time Will Strategic Planning Take? Is the Department Ready for Strategic Planning? Strategies to Plan By - - 6. Understanding and Applying the Values of the Department Values Creating a Value-Driven Organization. - - 7. The Value of Vision to Organizational Change The Value of Vision Organizational Change Improving the Department Continuously Situational Analysis . - - 8. Identifying the Department's Mandates Local Legislation Local Directives State Mandates Federal Mandates Informal Mandates Mistakes Concerning Mandates Prioritization of Mandates. - -9. Developing the Mission of the Department Components of a Mission Statement Development Process Department Slogan Driving Forces Effective Mission Statements. - - 10. Understanding and Defining the Philosophy of Operations Revisiting and Reclarifying the Department's Values Philosophy Statements Total Quality Management Formal Adoption - - 11. Assessing the Challenges and Opportunities of the External Environment Making SWOT Effective in Fire Departments with COWS The External Environment Stakeholder's Analysis. - - 12 Assessing the Weaknesses and Strengths of the Internal Environment The Internal Environment Assessing the Internal Environment Implementing the Results The Internal Assessment Report. - - 13. Identifying the Strategic Issues of the Department Strategy Strategic Issues Strategic Statement - -14. Creating Strategies for Strategic Issues What Is a Strategy? Creating a Strategic Hypothesis Medium-Range Actions The Strategy Statement Strategy and Action Plan Statements. - - 15. Creating the Department's Ideal Future through Proactive Futuring The Background of the Envisioning Process Timing of the Vision Statement Effective Vision Statements Proactive Futuring - -16. Operational Planning from a Strategic Perspective Operational Planning from a Strategic Perspective Goals, Objectives, and Action Plans The Traditional Planning Process Contingency Planning The Operational Planning Cycle - -17. Strategic Management and Master Planning Strategic Management Critical Success Factors The Quality Issues of Strategic Management Integrating Strategic Management Master Planning - -18. Cyclic Planning The Budget Planning Annual Calendar The Changing Fire Service Selecting Your Department's Path Keeping the Department Healthy and Happy Ground Rules for Creating Excellence