Communicating out of a crisis.
Material type:
TextPublication details: Basingstoke, England : Macmillan Business, 1998Description: xi, 248 p. : ill., [4] p. of platesISBN: - 0333720970 (hc)
- 658.4056 21
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Books
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Australian Emergency Management Library | BOOK | 658.4056 COM (Browse shelf(Opens below)) | Available | 900064643 |
Introduction -- Definition: I have a crisis every day -- The nature of crisis -- Preparing for a crisis -- What to do when it happens -- Handling the media -- How to work with lawyers -- Dealing with pressure groups -- The role of the Internet -- Preventing the crisis in the first place -- Organising a product recall -- Organising a crisis simulation -- Handling the stress -- Group behaviour in a crisis: symptoms and cures -- Training the team -- Managing issues -- Case studies: The Stena Challenger grounding -- Odwalla apple juice -- The Pepsi syringes -- The aftermath of a multiple murder -- The cot death poisonings -- The Eurotunnel fire
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