Basic skills in effective communication : student manual.

Cover title: Effective communication

Course introduction; Communication for the emergency program manager; The communication cycle; Nonverbal communication; Written communication; Preparing an oral presentation; Handling communication in a crisis; Public speaking and crisis interviews: practical exercises

Because emergency managers must interact daily with a variety of emergency management officials and with the citizens they serve, it is critical that they be sensitive to the needs and interests of others. This basic skills module will be used to sharpen the presentation and media skills of local emergency program managers when giving and receiving information in emergency management contexts. The course addresses not only public speaking, but also other areas of communication, such as one-on-one interactions, small group discussions, written communications, listening skills, and dissemination of public information through the media