Crisis communication for local government managers / Nancy L. Lempen.

By:

Lempen, Nancy L

Contributor(s):

International City/County Management Association

Material type: Text

TextLanguage: English Series: IQ report ; Vol. 34, No. 12, December 2002.Publication details: Washington, DC : ICMA, 2002.Description: 19 p. ; 30 cmSubject(s):

DDC classification:

353.384 22

Contents:

Safety as a basic human need -- Crisis avoidance -- Crisis management -- Steps to effective crisis communications -- Always prepared: San Jose, California -- Summary and conclusion -- Appendix A: worksheet for developing crisis messages -- Appendix B: resource list.

Review: Report details 10 steps to effective crisis communications?including identifying and building good working relationships with key community people, analyzing the audience, developing appropriate messages, setting up a communications network, working with the media, and debriefing after the crisis passes. A mini-case study, a worksheet for developing crisis messages, and a list of resources are also included.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	353.384 LEM (Browse shelf(Opens below))	Available		900176480

A downloadable version of this report is available at bookstore.icma.org, item no. 42792 (report), or E-43056 (ICMA website).

Includes bibliographical references (p.19).

Report details 10 steps to effective crisis communications?including identifying and building good working relationships with key community people, analyzing the audience, developing appropriate messages, setting up a communications network, working with the media, and debriefing after the crisis passes. A mini-case study, a worksheet for developing crisis messages, and a list of resources are also included.

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