Crisis management in the new strategy landscape / William Crandall, John A. Parnell, John E. Spillan.

Includes bibliographical references and index.

A framework for crisis management -- The landscape survey : a macro perspective -- Sources of organizational crises -- Strategic planning and assessing crisis vulnerability -- Forming the crisis management team and plan -- Organizational strategy and crises -- Crisis management : taking action when disaster hits -- Crisis communication -- The importance of organizational learning.

Offering a strategic orientation to crisis management, Crisis Management in the New Strategy Landscape helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. The text follows a four-stage crisis management framework: (1) Landscape Survey-anticipating crisis events, (2) Strategic Planning-setting up the crisis management team and plan, (3) Crisis Management-addressing the crisis when it occurs, and (4) Organizational Learning-applying lessons from crises so they will be prevented or at least mitigated in the future.