Emergency services forum : 30 September & 1 October 1997, Hyatt Regency, Sydney, 7 & 8 October 1997, Carlton Crest Hotel, Brisbane.

In ring binder

On cover: IIR conferences

Covers recent developments in emergency and disaster management, adopting strategies to improve operational efficiencies in communications and response management, creating national standards for Australian emergency services, emergency response initiatives from a non traditional emergency service organisation, implementing competency standards in order to achieve industry excellence, managing emergency call taking in Australia, addressing the challenges of Olympic Security for emergency service organisations, designing crisis management procedures and intergrating them with your public affairs strategy, assessing the viability of outsourcing emergency services, managing change in the workplace and integrating IT and telecommunications into the business plan of emergency service organisations