Volunteer management : mobilizing all the resources of the community / by Steve McCurley and Rick Lunch.

Bibliography: p. 169-188

Ch. 1. An introduction to volunteer involvement -- ch. 2. Planning a high impact volunteer program -- ch. 3. Organising a volunteer program -- ch. 4. Creating motivating volunteer jobs -- ch. 5. Recruiting the right volunteers -- ch. 6. Screening and interviewing -- ch. 7. Orientation and training -- ch. 8. Supervising for maximum performance -- ch. 9. Supervising the "invisible" volunteer -- ch. 10. Special supervisory situations -- ch. 11. Evaluation, positive corective action and termination -- ch. 12. Retention -- ch. 13. Volunteer-staff relations -- ch. 14. Risk management -- ch. 15. Measuring volunteer program effectiveness -- ch. 16. Enhancing the status of the volunteer program -- ch. 17. Some final suggestions