Crisis response : inside stories on managing image under siege.

Includes index

Business calamities -- The fall of Drexel Burnham Lambert -- The AT&T Network breakdown -- Mobil and the oil embargo -- Continental announces chapter 11 -- Capping Phillips's Bravo -- General Westmoreland versus CBS -- Oil wars: Pennzoil versus Texaco -- Meltdown on Three Mile Island -- Anatomy of a crisis -- Consumer troubles -- Condom crises -- A red herring in the chicken coop -- Villians and victims of product tampering -- The Exxon Valdez paradox -- Trial by media -- Repealing Gibson's law -- Human tragedies -- Disaster at Lockerbie -- The Calnev Pipeline fire -- The Wall Street murder -- Death of the asbestos industry -- Tragedy at McDonald's -- Massacre at My Lai -- United Airlines prepares for the worst -- Union Carbide: disaster at Bhopal -- From the White House to Wall Street -- Planning for crisis -- The ultimate crisis plan