The crisis manager : facing risk and responsibility / Otto Lerbinger.

Material type: Text

TextSeries: Lea's communication seriesPublication details: Mahwah, N.J. : Lawrence Erlbaum, c1997Description: xiii, 384 p. ; 23 cmISBN:

0805823867 (hc)
0805823875 (pbk)

DDC classification:

658.4 21

Contents:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	658.4 CRI (Browse shelf(Opens below))	Available		010502757

Includes bibliographical references and indexes

Pt. 1. Communicating in an era of crises -- 1. An era of crises -- 2. Contingency planning -- 3. Communicating during and after a crises -- Pt. 2. Managing seven types of crises -- 4. Natural crises -- 5. Technological crises -- 6. Confrontation crises -- 7. Crises of malevolence -- 8. Crises of skewed management values -- 9. Crises of deception -- 10. Crises of management misconduct -- Pt. 3. Improving management performance -- 11. Risk management and communication -- 12. Ethics: a moral code for executives -- 13. Issues management and stakeholder relationships -- Pt. 4. Conclusions -- 14. The crises manager

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