Crisis communications : a casebook approach / Kathleen Fearn-Banks.

Contributor(s):

Fearn-Banks, Kathleen

Material type: Text

TextLanguage: English Series: Lea's communication seriesPublication details: Mahwah, N.J. : Lawrence Erlbaum, c1996Description: xxi, 330 p. : ill. ; 24 cmISBN:

0805819215 (hc)
0805819223 (pbk)

Subject(s):

DDC classification:

659.2 21

Contents:

Subject: Shows individuals and organisations how to prepare to cope with crises that may occur, and offer strategies and tactics to be used during a crisis. Includes instructive case studies of public relations personnel in crises; what they did, what they wished they had done, and what hampered their progress

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	659.2 CRI (Browse shelf(Opens below))	Available		010502806

Includes bibliographical references and index

1. The nature of crises -- 2. The crisis communications plan -- 3. Crisis makers -- 4. Managing a crisis -- 5. Product tampering crises -- 6. Environmental crises -- 7. Natural disasters -- 8. Crises of violence -- 9. Celebrities and crises

Shows individuals and organisations how to prepare to cope with crises that may occur, and offer strategies and tactics to be used during a crisis. Includes instructive case studies of public relations personnel in crises; what they did, what they wished they had done, and what hampered their progress

Commercial

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