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No surprises: the crisis communications management system.

Contributor(s): Material type: TextTextPublication details: Toronto, Ont.: Bedford House Pub., 1988Description: 1v. (looseleaf): ill., formsSubject(s): DDC classification:
  • 658.403 NOS
Contents:
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Why you should care about crisis management; What's a crisis?; Assessing your organization's social context; Controlling the gap between perception and reality; Preparedness - your number one ally; Managing for the media; After the crisis; Management strategies; The high price of silence: a hypothetical case study; Case studies; Perspectives on crisis; Getting in-formed

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