Crisis communications : a casebook approach / Kathleen Fearn-Banks.

By:

Fearn-Banks, Kathleen

Material type: Text

TextSeries: LEA's communication seriesPublication details: Mahwah, N.J. : Lawrence Erlbaum Associates, Inc., c2007.Edition: 3rd edDescription: xv, 385 p. : ill. ; 24 cmISBN:

0805857729 (cloth : alk. paper)
0805857737 (pbk. : alk. paper)
9780805857726 (cloth : alk. paper)
9780805857733 (pbk. : alk. paper)

DDC classification:

659.2 22

LOC classification:

HD59 .F37 2006

Contents:

1. Crisis communications : then and now -- 2. Managing the crisis -- 3. Crisis communications theory -- 4. "Textbook" crisis communications cases -- 5. Rumors and cybercrises -- 6. Natural disasters -- 7. Cultures : foreign and domestic -- 8. Death and injury -- 9. Consumer-caused crises -- 10. The crisis communications plan -- App. A. Generic crisis communications plan for a large company -- App. B. Crisis communications plan for a nonprofit organization : big brothers/big sisters of America -- App. C. Crisis communications plan for a small business.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	659.2 FEA (Browse shelf(Opens below))	Available		900184821