Spontaneous volunteer management : a guide for CDEM practitioners.

Foreword -- Section 1: Backround -- Section 2: The spontaneous volunteer coordinator -- Section 3: Preparing for spontaneous volunteers -- Section 4: Brief and place spontaneous volunteers -- Section 5: Managing spontaneous volunteers -- Section 6: Legal issues -- Section 7: The operational box.

"Civil defense management (CDEM) in New Zealand has a long tradition of involving volunteers to assist and support the important tasks of protecting and assisiting communities in times of emergency. In addition to formally involved volunteers, many people in the New Zealand community offer their assistance in an emergency without any prior invlovement ... The reality is that the first responder is not the professional emergency service or CDEM organisation, but the spontaneous volunteer. While such spontaneous volunteering can provide a great benefit to the CDEM sector, it can also pose a management challenge for CDEM organisations. This best practice guide has been developed to support CDEM groups and local authorities to develop processes and systems to allow them to safely and effectively manage spontaneous volunteers in a CDEM event .... "--Foreword.