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Risk issues and crisis management : a casebook of best practice / Michael Regester & Judy Larkin.

By: Contributor(s): Material type: TextTextSeries: PR in practice seriesPublication details: London ; Sterling, VA : Kogan Page, 2005.Edition: 3rd edDescription: xvi, 236 p. : ill. ; 24 cmISBN:
  • 0749443820
Subject(s): DDC classification:
  • 658.4/056 22
LOC classification:
  • HD59.5 .R44 2005
Contents:
1. Outside-in thinking -- 2. Issues management defined -- 3. Planning an issues management programme - an issues management model -- 4. CSR : the new moral code for doing business -- 5. An issue ignored is a crisis ensured -- 6. Implementing an issues management programme -- 7. So it hits the fan - now what? -- 8. Perception is the reality -- 9. The media in crisis situations -- 10. The legal perspective -- 11. Planning for the unexpected -- 12. Crisis communications management.
Review: "Written in a practical, lucid and easy-to-follow style, Risk Issues and Crisis Management shows how issues and crises can be handled successfully and effectively with minimum damage and disruption."--BOOK JACKET.
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"CIPR, Chartered Institute of Public Relations."

Includes bibliographical references (p. 223-225) and index.

1. Outside-in thinking -- 2. Issues management defined -- 3. Planning an issues management programme - an issues management model -- 4. CSR : the new moral code for doing business -- 5. An issue ignored is a crisis ensured -- 6. Implementing an issues management programme -- 7. So it hits the fan - now what? -- 8. Perception is the reality -- 9. The media in crisis situations -- 10. The legal perspective -- 11. Planning for the unexpected -- 12. Crisis communications management.

"Written in a practical, lucid and easy-to-follow style, Risk Issues and Crisis Management shows how issues and crises can be handled successfully and effectively with minimum damage and disruption."--BOOK JACKET.

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