Public relations issues and crisis management [edited by] Chris Galloway and Kwamena Kwansah-Aidoo.

Includes index.

Includes bibliographical references and index.

Ch. 1. Getting to grips with issues managment and crisis communication. -- ch. 2. Issues planning - a structural approach. --ch. 3. Gaining government support: Life Sciences Network and the GE issue. -- ch. 4. Communicating for recovery: a case study in communication between the Australian Territory Government and the ACT community after the ACT bushfires, January 2003. -- ch. 5. Journalists' views of companies media relations during crisis: the Kiwi cornflour contamination case. -- ch. 6. Super Size Me: a comparative analysis of responses to crisis by McDonald's America and McDonald's Australia. -- ch. 7. Product tampering: the public's right to know vs the need to catch an offender. -- ch. 8. The Asian SARS crisis: countering rumour as well as reality. -- ch. 9. Losing lives - and a reputation: handling history's worst factory fire. -- ch. 10. The Iron Baron incident: crisis preparation pays.