Responding to community emergencies : the role of telephone counselling services / Bruce Turley.

By:

Turley, Bruce

Contributor(s):

Material type: Text

TextPublication details: [Canberra, A.C.T. : Emergency Management Australia], 2004.Description: 18 p. ; 30 cmSubject(s):

Partial contents:

1. Introduction -- 2. Purpose -- 3. Defining community emergencies -- 4. Pt. I -- 4.1 Telephone counselling in community crises -- 4.2 Lifeline's current emergency service response -- 4.3 Proposed framework for National ESR telephone counselling role -- 5. Summary and conclusions.

Summary: The purpose of this paper is to offer a conceptual framework for an enhanced role of telephone services in helping people recover from community emergencies. It will draw on a survey of Lifeline's centres to illustrate some key themes and issue sin current practice. It is hoped that this will facilitate development of a more enhanced, well informed, adequately resourced telephone response to people in community emergencies as part of an integrated ESR plan.

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	158.3 TUR (Browse shelf(Opens below))	Available		900166308

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EMA Project 07/2003

Bibliography p. 17-18.

The purpose of this paper is to offer a conceptual framework for an enhanced role of telephone services in helping people recover from community emergencies. It will draw on a survey of Lifeline's centres to illustrate some key themes and issue sin current practice. It is hoped that this will facilitate development of a more enhanced, well informed, adequately resourced telephone response to people in community emergencies as part of an integrated ESR plan.

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