Communicating out of a crisis.

Material type: Text

TextPublication details: Basingstoke, England : Macmillan Business, 1998Description: xi, 248 p. : ill., [4] p. of platesISBN:

0333720970 (hc)

DDC classification:

658.4056 21

Contents:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Australian Emergency Management Library	BOOK	658.4056 COM (Browse shelf(Opens below))	Available		900064643

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Previous	658.4056 ALG Your problem, our story : a management guide to handling emergencies and the media /	658.4056 BOM Bomb threat management and policy /	658.4056 CHA A practical approach to business impact analysis : understanding the organization through business continuity management /	658.4056 COM Communicating out of a crisis.	658.4056 COO Ongoing crisis communication : planning, managing, and responding /	658.4056 CRA Crisis management : leading in the new strategy landscape /	658.4056 CRI Crisis management in a complex world /	Next

Introduction -- Definition: I have a crisis every day -- The nature of crisis -- Preparing for a crisis -- What to do when it happens -- Handling the media -- How to work with lawyers -- Dealing with pressure groups -- The role of the Internet -- Preventing the crisis in the first place -- Organising a product recall -- Organising a crisis simulation -- Handling the stress -- Group behaviour in a crisis: symptoms and cures -- Training the team -- Managing issues -- Case studies: The Stena Challenger grounding -- Odwalla apple juice -- The Pepsi syringes -- The aftermath of a multiple murder -- The cot death poisonings -- The Eurotunnel fire

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