The crisis manager : facing risk and responsibility / Otto Lerbinger.
Material type: TextSeries: Lea's communication seriesPublication details: Mahwah, N.J. : Lawrence Erlbaum, c1997Description: xiii, 384 p. ; 23 cmISBN:- 0805823867 (hc)
- 0805823875 (pbk)
- 658.4 21
Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books | Australian Emergency Management Library | BOOK | 658.4 CRI (Browse shelf(Opens below)) | Available | 010502757 |
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Includes bibliographical references and indexes
Pt. 1. Communicating in an era of crises -- 1. An era of crises -- 2. Contingency planning -- 3. Communicating during and after a crises -- Pt. 2. Managing seven types of crises -- 4. Natural crises -- 5. Technological crises -- 6. Confrontation crises -- 7. Crises of malevolence -- 8. Crises of skewed management values -- 9. Crises of deception -- 10. Crises of management misconduct -- Pt. 3. Improving management performance -- 11. Risk management and communication -- 12. Ethics: a moral code for executives -- 13. Issues management and stakeholder relationships -- Pt. 4. Conclusions -- 14. The crises manager
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