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The crisis manager : facing risk and responsibility / Otto Lerbinger.

Material type: TextTextSeries: Lea's communication seriesPublication details: Mahwah, N.J. : Lawrence Erlbaum, c1997Description: xiii, 384 p. ; 23 cmISBN:
  • 0805823867 (hc)
  • 0805823875 (pbk)
DDC classification:
  • 658.4 21
Contents:
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Includes bibliographical references and indexes

Pt. 1. Communicating in an era of crises -- 1. An era of crises -- 2. Contingency planning -- 3. Communicating during and after a crises -- Pt. 2. Managing seven types of crises -- 4. Natural crises -- 5. Technological crises -- 6. Confrontation crises -- 7. Crises of malevolence -- 8. Crises of skewed management values -- 9. Crises of deception -- 10. Crises of management misconduct -- Pt. 3. Improving management performance -- 11. Risk management and communication -- 12. Ethics: a moral code for executives -- 13. Issues management and stakeholder relationships -- Pt. 4. Conclusions -- 14. The crises manager

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